PROBLEM SOLVING - BY APPLYING UNDERSTANDING, CRITICAL THINKING AND ANALYSIS:
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COURSE OVERVIEW:
Decision-making and risks, assessing information, problem solving…
Helping professional staff to build trust in client relationships requires a heightened awareness in the application of understanding, critical thinking and analysis to solve client problems. This fascinating course shows you how to analyse where you are now in critical thinking and gives clear pointers to help yourself and other people enhance problem solving skills in this key area.
The content includes recognising Unconscious Bias, Historical Judgement, Communication slip-ups, Questioning bias, Presentations, Decision-making and Risk.
It will get you thinking!
Decision-making and risks, assessing information, problem solving…
Helping professional staff to build trust in client relationships requires a heightened awareness in the application of understanding, critical thinking and analysis to solve client problems. This fascinating course shows you how to analyse where you are now in critical thinking and gives clear pointers to help yourself and other people enhance problem solving skills in this key area.
The content includes recognising Unconscious Bias, Historical Judgement, Communication slip-ups, Questioning bias, Presentations, Decision-making and Risk.
It will get you thinking!
LEARNING OUTCOMES:
- By the end of this course you can:
- identify risk in the processes in your area of work
- Assess information sources with a critical eye
- Search for information more successfully
- Recognise inconsistencies and gaps in information – what not to believe
- Evaluate the quality and reliability of information
- Use multiple sources of information to make effective judgements
- Reach reasoned decisions supported by relevant evidence
- Recognise a dozen common biases – and what to do about them
Section - Objective
- Where are the risks? - To Explore how to review processes in the organisation
- Information sources - Exploring how to cast a critical eye over sources of information
- Searching for information - To widen awareness of search practices to be more successful
- Information Gaps - How to recognise inconsistencies and gaps in information
- Human Bias - To recognise those innate biases we all suffer from time to time
- Effective judgements - Reaching reasoned decisions and effective judgements
- Developing a PDP - Define your individual Personal Development Plan
- Module Evaluation - Planning to embed individual learning in the firm
LEARNING RESOURCES:
Supporting materials designed by DAW Ltd. for this programme includes:
Supporting materials designed by DAW Ltd. for this programme includes:
- Pre-event discussion template for line manager – fully supported through delegate attendance pack
- Pre-work – getting the learner to evaluate existing practices and know-how
- Online video show-casing ‘hands-on’ practical ideas drawing on realistic case scenarios
- A comprehensive workbook to support learning
- A learning assessment tool to check your embedded learning
- Post-event discussion template for line manager – fully supported through delegate attendance pack
YOUR TUTOR:
Adrian ‘Mac’ Mackay, BSc(Hons) DipM MCIM DipDigM CMkr PCertM CMgr MCMI MBA (Strategic Marketing)
I was asked to devise new material for the lawyers’ Professional Skills Course – Client Care and Professional Standards Module that was ‘highly commended’ by the Solicitors Regulation Authority. I draw on that experience to make ‘Ethics and Standards’ accessible to all professionals and their staff.
I bring a wealth of practical marketing and business development experience from over two decades of consultancy practice; I’ve tutored in marketing internationally and have been a popular lead speaker on the trainee lawyers’ Professional Skills Course. I enjoy working with all levels of people in professional service firms and especially as an executive coach.
Along the way I have become a Chartered Manager, a Chartered Marketer, and has dealt with many Codes of Conduct my entire career. I attained a CAM Diploma in Digital Marketing in 2014 – with Credit.
I’m author of ‘Master your CPD – in 3 minutes a day’.
Adrian ‘Mac’ Mackay, BSc(Hons) DipM MCIM DipDigM CMkr PCertM CMgr MCMI MBA (Strategic Marketing)
I was asked to devise new material for the lawyers’ Professional Skills Course – Client Care and Professional Standards Module that was ‘highly commended’ by the Solicitors Regulation Authority. I draw on that experience to make ‘Ethics and Standards’ accessible to all professionals and their staff.
I bring a wealth of practical marketing and business development experience from over two decades of consultancy practice; I’ve tutored in marketing internationally and have been a popular lead speaker on the trainee lawyers’ Professional Skills Course. I enjoy working with all levels of people in professional service firms and especially as an executive coach.
Along the way I have become a Chartered Manager, a Chartered Marketer, and has dealt with many Codes of Conduct my entire career. I attained a CAM Diploma in Digital Marketing in 2014 – with Credit.
I’m author of ‘Master your CPD – in 3 minutes a day’.